The Federal Government has released its Mid-term Review into the first two years of operations of the Australian Communications Consumer Action Network (ACCAN).

 

“We are pleased with the feedback from the Government, regulators, industry and non-government groups that we are a well-regarded organisation that is effective in representing the interests of Australian telecommunications consumers,” ACCAN Chief Executive Teresa Corbin said.

 

The report found that ACCAN has successfully integrated itself into the sector, and that its actions as a advocacy group not only assists in helping consumers voice their problems, but also allows more targeted reform of the sector.

 

“It is clear from this review that, in the two years of its operation, ACCAN has established itself as a well-regarded and effective organisation in representing the interests of consumers in the telecommunications sector,” the report found.

 

All submissions to the review supported the continuation of ACCAN, which the report describes as a ‘considerable achievement.’

 

The report made three major recommendations for ACCAN:

  • undertakes steps to increase small business representation both in ACCAN’s membership and in its policy and advocacy work
  • develops an industry engagement framework to formalise consultation processes with industry, and
  • revise its standing advisory committees to enhance their operations and more properly reflect ACCAN’s membership base

 

The full report can be found here (PDF)