Telstra has posted its 2011-12 fiscal year results, showing a 1.1 per cent revenue increase, finishing at $25.4 billion for the year.


The telco reported adding a further 1.6 million to its mobile network, with the company citing its strong dedication to customer service as a key plank in its high customer retention and acquisition in the fiscal year.


The results come after the company invested nearly $3.6 billion in capital works over the year, significantly extending the operation area of its 4G LTE coverage to over 1,000 base stations.


Telstra also confirmed a fully franked 14 cent final dividend, bringing the total dividend to 28 cents per share for fiscal year 2012, returning $3.4 billion to shareholders.


“We have seen two years of significant customer growth as our strategy continues to bear fruit. This has translated into strong financial results despite tough domestic and international economic conditions,” Chief Executive Officer David Thodey said.


“The results of our focus on our customers and simplifying our business can be seen in improved customer feedback. We delivered on our commitments, met guidance and demonstrated greater resilience than other sectors in a challenging market environment. 


“We have achieved top and bottom line growth and expect to do so again in the 2013 financial year.”