Functional Analyst

Functional Analyst

About Us

VicTrack is the custodial owner of Victoria’s rail transport land, assets and infrastructure. We work to protect and grow the value of the portfolio, to support a thriving transport system and make travel and living better for all Victorians. With much of our asset portfolio dedicated to rail transport – our land, infrastructure, trams, trains and telecommunication networks – our focus is on strategic asset management and supporting the delivery of better transport solutions.

When you join VicTrack, you'll become part of an organisation that celebrates the diverse backgrounds, perspectives, and life experiences of our people. We are committed to fostering a workplace that mirrors the diverse communities we serve. Everyone is welcome to apply for a role at VicTrack and we encourage open discussions about any adjustments you might need during the recruitment process or within the role. If you have a disability or specific access requirements, please let us know how we can offer you additional support.

Benefits

• Free travel on all public transport – Trains | Trams | V/Line
• 17.5% leave loading
• 1 x Extra day off (EDO) per month 
• Flexible work environment | hybrid work
• Stable work environment - Victorian Government state-owned enterprise 
• 16 weeks paid parental leave (36 unpaid) 
• Comprehensive health & wellness programs
• Free access to on-site gym and end of trip facilities 
• Training and development opportunities to help you grow and develop your career

The challenges of our fast-growing sector put our people at the front of some of Victoria’s most exciting projects in telecommunications, property development and project delivery – with job opportunities as diverse as our organisation. 

The Role

The Functional Analyst supports IT & Digital Services in the delivery of VicTrack’s multiple initiatives, adding business value by aligning objectives, scope, improvement opportunities and requirements. 

This position will play a critical role providing functional/technical analysis to support business as usual and to ensure successful ‘build’ of approved projects and minor enhancements from start to finish. 

This position will also assist the delivery of quality assurance practices and/or hands on functional testing. 

Key Responsibilities:

• Provide functional analysis expertise and direction to implement business and user requirements, produce specification documentation including technical specifications, process models, user cases and acceptance criteria for all BAU and project work
• Work closely with Functional Lead – Telecommunications/PDG and contribute to the Enterprise Applications roadmap and rationalisation strategy; design, develop and build software functionality for new systems and enhancements to existing systems using standard software development lifecycle methodologies
• Provide Level 2/Level 3 support which includes developing minor enhancements to help resolve application issues and coordinate activities with the service desk and software vendor partners to rectify defects quickly and efficiently
• Coordinate the transition of new software releases, or modified applications into production. This includes assisting with User Acceptance Testing (UAT) activities to ensure systems are ready for deployment and providing technical advice to Functional Lead on application release notes to assist in upgrade determinations and business impacts and benefits
• Maintain comprehensive documentation for changes in functional and business specifications by developing or revising universally understood policies and procedures for use in training and manuals
• Develop ‘how to’ guides and knowledge transition documentation for the IT Operations team to ensure a smooth transition of newly implemented projects
• Provide technical advice to the selection and evaluation of platforms / solutions to support business requirements and ensuring alignment to enterprise strategy and architecture in consultation with the Security and Architecture team
• Master the technical solution integration between systems to provide functional analysis or advisory support to projects
• Participate in management meetings as required to communicate progress and requirements to ensure VicTrack’s objectives are being met
• Develop solution options that are innovative, cost effective, aligned with the enterprise architecture and support the commercial focus of the organisation. Research and recommend innovative and automated approaches for system administration

Qualifications:

• Tertiary qualifications in Computer Science, IT, Business Systems or equivalent 
• Qualifications in Six Sigma Lean methodologies highly regarded 
• ITIL v4 Foundation Certification 

Knowledge & Experience:

• Experience in system administration and configuration of ServiceNow platform 
• Sound knowledge and experience in adopting industry best practice frameworks, methodologies and processes in order to uplift business capabilities to add business value 
• Sound understanding of business improvement principles and their application 
• Demonstrated track record of functional analyst activities, including the design and development of solutions, process review and documentation 
• Demonstrated experience with or exposure to supporting the following application types: Billing, Configure Price Quote, CRM, Service Management, Time Sheeting, Resource Planning, Asset Management, Business Productivity Tools, Configuration Management 
• Detailed knowledge of system development lifecycle, associated techniques and technical environments 
• Experience delivering projects on time and budget, preferably in the Enterprise Application environment 
• Experience working with business technology, preferably with strategic consultancy, business transformations and business systems development 

To Apply

If you are interested in this exciting opportunity with us, please click apply and submit your resume in PDF format only. All applications are strictly confidential.

Offer of employment is strictly subject to successful background (pre-employment screening) and criminal history check. VicTrack is an equal opportunity and human rights employer.

Closing Date: 08/05/2024

***PLEASE ONLY SUBMIT YOUR RESUME AND/OR COVER LETTER IN PDF FORMAT