Banyule City Council is an award-winning organisation that prides itself on a customer-focused culture of innovation, best practice and continuous improvement.

The Information Technology Service Unit (IT) is responsible for the provision, development and ongoing support of Council’s information technology resources.

 As an IT Service Desk Officer, you will:

• Deliver professional, friendly and responsive IT customer service, training and communication for all customers
• Improve and enhance technical knowledge of customers
• Ensure sound professional advice to customers

Desirable criteria:

• Tertiary qualification in the area of Information Technology or similar or experience in a service desk environment
• ITIL certified and other industry certifications
• The ability to build and maintain effective relationships
• Demonstrated ability to troubleshoot technical issues to resolution and/or escalate as required
• Well-developed PC support skills and underlying knowledge of relevant software and operating systems as required
• Experience in applying technical knowledge to install, support and configure computer hardware, operating systems and applications
• Demonstrated ability in managing time, plan and organise work

Benefits:

• Salary range $72,234.85 - $85,118.77 plus 10% super
• Permanent full-time position. 38 hours per week plus monthly RDO
• Ongoing learning and individual development opportunities, including health and wellbeing initiatives
• Supportive team environment and flexible work arrangements
• Greensborough Location

Our Staff choose to align their career with Banyule by living the values of Respect, Integrity, Responsibility, Initiative and Inclusion, strong learning and development culture and the positive way we work in partnership with the community.

How to Apply: For more information about this position please access a copy of the position description via the link below or to discuss your suitability, contact Armando Giaccotto 9490 4224 for a confidential conversation.

To apply for this position, please include your resume and cover letter addressing the Key Selection Criteria outlined in the position description.       

 Previous applicants need not apply.

Banyule City Council is committed to being an Equal Opportunity and Child Safe employer, we value diversity and encourage people from different and diverse backgrounds to apply. If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your application or email employment@banyule.vic.gov.au  or call 9940 4235.

In line with the directions issued by Victoria’s Chief Health Officer, this position requires you to be vaccinated against COVID-19. If you are successful in the recruitment and selection process, you will be required to provide evidence of your vaccination status.

Applications Close 11.45pm on: Sunday 12 June 2022.