Service Desk Analyst - ITIL, Windows, FED GOVT - [Archived Advertisement]

Service Desk Analyst - ITIL, Windows, FED GOVT

• Exciting Opportunity in a Federal Government Department
• 5 Months with a 12-Month Extension Option
• Attractive Hourly Rate Offered $$$

A respected Federal Government Department is seeking a proficient Service Desk Analyst to join their IT support team. This position entails delivering exceptional service desk support in an ITIL-standard corporate ICT environment. The role involves serving as a primary contact for IT incidents and service requests, managing hardware and software issues, and maintaining a high level of customer service.

As the suitable Service Desk Analyst, you will be responsible for the following:

• Serve as the first point of contact for IT incidents and service requests.
• Expertise in Microsoft products, including Windows 10/11, Office 365, and Active Directory.
• Ensure timely resolution of incidents and service requests within SLAs.
• Manage ICT assets and maintain accurate records.
• Provide high-quality customer service and aim for first contact resolution.
• Build and maintain effective relationships with various stakeholders.

You will have experience in the following:

• Strong problem-solving skills with ITIL framework knowledge.
• Recent ICT qualification or equivalent professional experience.
• Excellent customer service skills and the ability to handle competing priorities.
• A quick learner with the capacity to adapt to new challenges.

This is a fantastic chance to be a part of a dynamic Federal Government Department team! The selected Service Desk Analyst will enjoy an initial 5-month contract, with the possibility of a 12-month extension, along with a competitive hourly rate. If you possess the relevant skills and experience, don\'t hesitate—apply today! Send your application to jobs@hitechaust.com, referencing NL0902.

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