The Opportunity

• Do you enjoy providing high quality customer service?
• Kick-start your career & provide effective & timely IT support to CSIRO staff
• Join the CSIRO IMT & support Australia's premier science & technology researh organisation

The Position

CSIRO’s IMT is seeking to appoint an IT Officer for their IMT client services area.

As the successful candidate you will be part of the Client Services (CS) team within CSIRO Information Management and Technology (IMT), and will assist with the delivery of IT services to our clients and support systems that underpin scientific research. You will provide telephone support and assist with the use of remote desktop technologies for immediate resolution of incidents and service requests as part of the Service Desk function. You will provide onsite support for tasks requiring physical assistance to solve a problem.

This is a security assessed position and the successful applicant will be required to obtain and maintain a security clearance level of Negative Vetting 1.

Your duties will include

• Develop and maintain relationships with our clients and contribute to the overall objectives across the CSIRO IMT service delivery model.
• Be an active and positive contributor to team activities on a day to day basis.
• Under general supervision undertake a range of technical tasks, requiring skills developed, maintained and expanded through experience and training, within instructions for the method/approach and the techniques that are to be used in respect to the services delivered by CSIRO IMT.

Location:       North Ryde or Eveleigh NSW
Salary:          AU$46,918 - AU$60,476 plus up to 15.4% superannuation
Tenure:         Indefinite
Reference:    60352

To be successful you will need

• Completion of the Higher School Certificate (HSC) or equivalent.
• Previous experience in a customer service role, demonstrating a service delivery focus, including excellent oral and written communication skills and effective interactions with customers
• Demonstrated ability to be well organised and to multi-task.
• A proven track record as a team player showing initiative and self-motivation.

For details about who to contact and for more information please view Position Description

Flexible Working Arrangements

We work flexibly at CSIRO, offering a range of options for how, when and where you work. Talk to us about how this role could be flexible for you. Balance

About CSIRO

At CSIRO you can be part of helping to solve big, complex problems that make a real difference to our future. We spark off each other, learn from each other, trust each other and collaborate to achieve more than we could individually in a supportive, rewarding, inclusive and truly flexible environment. 

CSIRO’s Commitment to Diversity

We’re working hard to recruit diverse people and ensure all our people feel supported to do their best work and empowered to let their ideas flourish.

Apply Online

To apply online, please provide a CV and cover letter outlining your suitability and motivation for the role.

Applications Close

Tuesday 26 February 2019 at 11.59pm AEDT