The Opportunity

• Be inspired every day! Join a smart passionate team dedicated to providing IT services to our multi-disciplined staff
• Be yourself. Be respected. Be supported in an inclusive and diverse environment
• Join CSIRO. At CSIRO we help solve the greatest challenges through innovative science and technology

CSIRO Information Management and Technology (IMT) is committed to introducing and maintaining up-to-date, quality information services to support CSIRO’s strategic objectives. To achieve this the IMT Client Services team need highly motivated individuals with an interest in becoming IT professionals, to assist the delivery of IT services to our clients and to support our systems that underpin scientific and engineering research. 

Client Services staff are the primary contact for all IT related services in CSIRO and provide: -

• Service desk telephone support using remote desktop technologies to assist with immediate resolution of incidents and service requests.
• Onsite support for tasks requiring physical assistance to solve problems.
• IT solutions to clients to assist with analysing complex scientific and engineering research.

Like the sound of what you have seen? So who are we looking for?

You …..

• Have prior experience working in customer service where you demonstrated your service delivery focus.
• Are effective when interacting with customers because you have excellent oral and written communication skills, are well organised and have the ability to multi-task.
• Are a collaborative, self-motivated team player with initiative and the ability and willingness to work under general direction.
• Have an ability to learn and follow defined organisational procedures and processes to achieve operational objectives.
• Have a Year 12 completion certificate (e.g. HSE, VCE) or equivalent.

If this sounds like you, click apply to start your CSIRO journey now!

What’s in it for you?

• Your success is our success - so as well as on the job training and coaching you get five days a year learning and development opportunities to help you excel in your career and broaden and diversify your skills.
• Generous leave conditions - giving you the flexibility to achieve big things while still enjoying a balanced life. 
• The opportunity via our Balance program to attend Pilates classes or cheer your child on as they compete in the 50 metre dash. Our employees choose how, when and where they work in consultation with their supervisor. You will have a broad range of flexible working arrangements available, including part-time and job share, on-site childcare (at some sites), working away from base and flexible working hours. You choose!. Find out more Balance

Locations: Clayton VIC
Salary: AU $46K to AU $60K plus up to 15.4% superannuation
Tenure: Indefinite
Ref no: 60602

Find out more. View Position Description

What's in it for you?

• Your success is our success - so as well as on the job training and coaching you get five days a year learning and development opportunities to help you excel in your career and broaden and diversify your skills.
• Generous leave conditions - giving you the flexibility to achieve big things while still enjoying a balanced life. 
• The opportunity via our Balance program to attend Pilates classes or cheer your child on as they compete in the 50 metre dash. Our employees choose how, when and where they work in consultation with their supervisor. You will have a broad range of flexible working arrangements available, including part-time and job share, on-site childcare (at some sites), working away from base and flexible working hours. You choose!. Find out more Balance

Apply Online

Please upload your CV and a brief cover letter which outlines your relevant experience and your motivations for applying (Maximum 2MB). At the end of the online application process, you will be required to respond to some screening questions.

Applications Close

Tuesday 26 February 2019 at 11.59pm AEDT