James Cook University (View other jobs from this organisation)
http://www.ictcareer.com.au/
Provide excellence in second level support and enhance the customer service experience through the timely resolution of highly complex problems
We offer an exciting opportunity for two IT Service Delivery Officers to join our world-leading institution at James Cook University (JCU). One 12 month fixed term contract and one 2 year fixed term contract, both these positions are based at the Townsville campus in picturesque tropical north Queensland, where you can enjoy a tropical lifestyle whilst still achieving your career goals.
About the position
Reporting to the Team Leader, IT Service Delivery you will provide excellence in second level support in the use of personal computing technologies including, implementation and support of JCU's personal computing environments, advanced applications support and resolution of highly complex problems in order to enhance the customer service experience at JCU.
Key duties:
About you
You will have highly developed analytical and problem solving skills together with effective communication and interpersonal skills in order to provide second level support and resolve complex technical issues to a wide variety of stakeholders in a prescribed timeframes
You will also have:
About the Information and Communications Technology Directorate
The Information and Communications Technology (ICT) Directorate’s mission is to be the University’s strategic technology partner, playing a key role in the success of James Cook University and the achievement of JCU’s Strategic Intent.
The ICT portfolio includes responsibility for all aspects of University ICT across all campuses and sites, and has functions devoted to strategy and architecture, project delivery and delivery of a broad range of contemporary and relevant ICT services to the University community
Why JCU
Consistently ranked in the top 2% of universities worldwide, JCU is one of the world’s leading institutions focussing on the tropics and offers a culturally diverse working environment with opportunities for professional and personal growth. JCU prides itself on being dedicated to teaching, learning and research that is not only of high quality, but also delivers practical benefits to the peoples and industries of the region.
We also offer:
How to Apply
Click on the ‘apply now’ button to be taken to JCU’s career page where you can find out more information and download a PD and application instructions.
Position Reference Number: 16295
Applications close: 19 February 2018
For more information go to: jcu.edu.au/jobs |
JCU is committed to equal opportunity, diversity and sustainability. |