First listed on: 25 July 2022

Application Support Analyst

  • Generous salary package and staff benefits
  • Full-time, ongoing opportunity
  • Role based in the heart of Canberra

Power to shine

ActewAGL’s Evoenergy IT Branch within the Technology Division is looking for someone who is highly organised, motivated and technically strong to join their team as an Application Support Analyst.

Reporting to the Customer Technical Lead, the Application Support Analyst will be responsible for supporting a variety of applications to ensure they are adequately maintained, and that operational issues are resolved in a timely manner. You will be working to implement new business needs, analyse requirements of end users, and also provide support in testing and integration between applications.

As part of this role, you will also be responsible for managing application environments and for designing, testing and implementing changes in accordance with business requirements.

Power to thrive

ActewAGL is one of the ACT’s largest employers and we’re proud to be powerfully local. We work and live in the communities we serve and partner with the organisations that make our home such a great place to live.

We’re reimagining the future of energy with the brightest minds of the nation’s capital.

We offer benefits, support and balance that few others can. At ActewAGL, you will be provided with opportunities to learn, innovate and collectively achieve more. We actively invest in our peoples’ careers so you can lead and develop, because when you grow, we grow.

We are an Equal Opportunity Employer who embraces and fosters a culture that supports diversity, inclusion and respect, where people are empowered to fulfil their potential. We welcome people with diverse skills, experiences, perspectives and backgrounds, and encourage applications form women, Aboriginal and Torres Strait Islander people, people with disability, people that identify as LGBTIQ+, and people from culturally and linguistically diverse backgrounds.

Power to make an impact

Your day in the role:

  • Collaborate with IT Infrastructure, DBA, Operations, Change and Release, and Development Project Teams to provide ongoing operational support of the Dev/Test/Prod environments for Operational Technology systems.
  • Develop and maintain system documentation and procedures including Application Support and Operating Procedures, System and Technical Configuration Documentation and User Training for applications.
  • Provide operational application support to Evoenergy end-users by using the Incident and Problem Management process.
  • Provide functional and technical SME assistance in the resolution of application operational, process and capacity/performance issues.
  • Provide assistance with root cause analysis and address system configuration, operational and performance issues that affect Operational Technology systems.
  • Assist in the coordination and implementation of change by following the Change Management process.
  • Provide functional and technical SME expertise to the ongoing development of new and enhancement of existing applications.

What you will need to be successful:

  • Demonstrated application support analyst experience, with experience also in business and process analysis in complex ICT environments.
  • Technical knowledge of desktop operating systems and utilities and integrated business application environments.
  • Experience in root cause analysis and ability to resolve problems.
  • Demonstrated ability to remotely troubleshoot IT application technical issues.
  • Experience working within a utility environment.
  • Strong understanding of knowledge management and how it applies to application support services.
  • Ability to build relationships and work with internal and external stakeholders.

Apply now

To apply, log onto our recruitment portal and submit your cover letter and resume outlining the experience, qualifications and capabilities you can bring to the role.

Applications close Sunday 14th August 2022.

To learn more about this exciting opportunity you can contact Colin Thomas, Group Manager Evoenergy IT at or 0436 648 882. Alternatively, you can review the Position Description for more details on the role.

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