IT Support Technician - [Archived Advertisement]

IT Support Technician

About Bankstown Sports Club

Bankstown Sports Club is a leading and innovative registered club and a proud supporter of the local sporting, general and wider community. As one of Sydney’s top five registered clubs, it boasts a membership of over 170,000, employing over 580 staff. Members and guests are drawn to our club, enjoying state-of-the-art amenities with a variety of beverage, dining and entertainment offerings all delivered with exceptional service.

Bankstown Sports is a one-stop destination for all.  Our venues include the Lady Banks Rooftop Bar and the Basement Brewhouse, along with diverse food offerings across Italian, Asian, and middle eastern cuisines, just to name a few.  The Group operates six clubs as well as a state of the art 600 seat theatre, a large Grand Ballroom and an extensive range of facilities to host events of all kinds along with a commercial office tower. 

About the Role

The IT Support Technician will be part of a small team responsible for the continuing performance and reliability of technology providing support for end users and devices throughout the Bankstown Sports Group.   

Responsibilities included

• Provide 1 -2 level support to end-users ,  escalating when required to the relevant technical specialist, team, or 3rd parties
• Monitoring alerts and the IT environment to ensure service availability and respond to any downtime in the organisation 
• Email distributions and security group management through AD and Microsoft 365 
• Managing Point of Sale systems including hardware, diagnosing, and resolving issues, liaising with third parties for support and making POS changes to outlet needs    
• Ensure all application upgrades, OS patches and drivers are being appropriately applied 
• User administration – including managing user accounts, passwords, and other security management systems. 
• Granting and denying access rights 
• Participate in projects and provide technical, collaborative, and administrative input 

Essential Criteria

• A demonstrated and good understanding of IT support and IT systems and generally tech savvy 
• Familiar with Microsoft Office products – including Microsoft 365 (Outlook, Word, Excel, etc) and Active Directory. 
• Effective written and verbal English communication and ability to communicate with people of varying degrees of technical savvy 
• A high level of attention to detail 
• Effective professional relationship building skills
• Willing to work flexible working hours including Saturdays on a rotation basis
• Willingness to obtain an RSA and RCG competency

The Benefits

• Be a part of a culture that celebrates your success, where we help others to succeed and are driven to find a way to make our challenges work for us
• Join a supportive and modern team built on teamwork, empowerment of others and transparency
• Free, secure parking
• Daily Meal Allowance to be used in venue on food, tea and coffee
• Additional Wellbeing Leave each year on top of all other accruals
• Ongoing in-person, on-the-job, and online opportunities to stretch yourself and continue your growth
• Rewards & Recognition – We acknowledge the hard work of our people and like to reward accordingly 

To apply please submit a Cover letter and resume detailing why you would be suitable for the role.