First listed on: 18 April 2024

Technology and Support Manager


About the Role

Reporting to the Chief Information Officer, The Technology and Support Manager provides leadership and management across the Technology & Support Section of the Information Technology Team with responsibility for the performance and co-ordination of Technology, ITSM and support services, creating long term relationships with key clients, customers, and suppliers.

Key duties include:

  • Formulate and manage the Technology and Support section operational budgets, plans, and targets and ensures they are aligned to Fremantle Ports business goals and agreed strategies.
  • Lead the development, improvement, and implementation of the ITSM processes within the IT team.
  • Create and manage the IT Service Catalogue (including pro-actively manage and report against Service Levels)
  • Manage the development and delivery of organisation wide IT software and hardware asset management reports at all levels inclusive of shadow IT, from the desktop to in house services through to “as a service” engagement.
  • Plan for and evaluate the performance of existing technology and systems and proactively change in line with IT Strategy
  • Identify and manage risks within all practices, e.g. projects, change procedures, business processes in accordance with the risk management process.

Skills & Experience

  • Possession of an information technology related qualification or extensive, recent experience in a technology management role.
  • Proven experience and demonstrated technical knowledge of all aspects of contemporary infrastructure and network systems in a distributed/cloud environment.
  • Demonstrated experience in providing high levels of service to organisations in alignment with agreed performance measures and supported by ITIL processes.
  • High level of experience in implementing ongoing process improvements to ensure the delivery of services to customers across the organisation.
  • Well-developed managerial skills including, human, financial, project, vendor, and physical resources.
  • Highly developed communication skills (written, oral and interpersonal) including the ability to build and maintain stakeholder relationships and the ability to negotiate effectively.

About Us

Fremantle Ports is a government trading enterprise with proven commercial success and a highly regarded reputation with its partners, the community, and other stakeholders. The Port of Fremantle is a vital transport hub, supporting Western Australia's economic growth by facilitating more than $40 billion of trade in 2022/23. Fremantle Ports acts as both a landlord, and the operator of its own import and export facilities in Kwinana.

At Fremantle Ports, we are proud to have a clear set of four values that set expectations about how we will behave: collaboration, accountability, respect and excellence. These are brought together and further supported under the acronym of CARE.


Fremantle Ports can offer attractive employee benefits including free onsite parking, 22 days annual leave per annum, flexible working arrangements, onsite gymnasium, active social club and access to health and wellness programs. 

Location: Fremantle, WA

To Apply

If you think you have the right skills and experience for this position, please click ‘Apply Now.’ Further information is detailed in the employee job description. For specific queries, please send the Recruitment Team an email via - applications sent direct to this email address will not be accepted.

Closing Date: Wednesday 1st May 2024 at 5:00pm AWST.

Applications from recruitment agencies will not be accepted.


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