The National Broadband Network Company (NBN Co) has announced it will hosting its contact centre in the Gold Coast, reversing an earlier decision to have the service outsourced.

 

The customer contact centre will be located at Varsity Lakes and is set to begin taking calls in the second half of this year.

 

“Today’s announcement is great news as the customer contact centre has capacity to employ around 130 people, of which 100 will be employed within 12 months,” NBN Co’s Head of Quality Mike Kaiser said.

 

“The customer contact centre will play an important role in communicating how the network is being built and the steps householders and business owners will need to take to connect to the NBN and to move across from older infrastructure to Australia’s brand new telecommunications network.

 

“The new centre will handle the anticipated escalation in NBN queries from the general public, property developers and builders now that the company has begun large-scale rollout of Australia’s largest infrastructure project,” he said.

 

Gold Coast Acting Mayor Daphne McDonald welcomed the announcement.

 

"Hot on the back of the news the Gold Coast has been included in the NBN’s three year rollout, this is another win for the Gold Coast with the call centre bringing 100 new jobs to the city in the next 12 months,” Ms McDonald said.