The Inspector-General of Taxation office has released its Review into the Australian Office’s Change Program, which details the impact of the Change Program on the office’s ability to process income tax returns and refund payments for taxpayers and tax practitioners.

 

The Change Program was a comprehensive upgrade of the ATO's information and communications and technology systems aimed at upgrading services provided, including rolling out an integrated core processing system for tax returns, a single system for case management and a single system for client relationship management.

 

"The Inspector‑General identified a number of risks with the Change Program project in this report and, while he has generally found the ATO developed appropriate mitigation strategies, he has also identified some areas for improvement," The Assistant Treasurer and Minister for Financial Services and Superannuation, Bill Shorten said.

 

The Inspector-General made a nine key recommendations in the report, which can be viewed on the office’s website here