First listed on: 07 December 2023

Business Technology Manager


Queensland Airports Limited (QAL) is an accomplished airport operator which owns and operates Gold Coast, Townsville, Longreach and Mount Isa airports – connecting the Gold Coast and northern NSW, along with regional Queensland, to the rest of the country and beyond. We are an Australian-owned company with a vision to create valuable connections, inspire a sustainable future, and be the first-choice gateway for our regions - and a commitment to delivering for the communities where we operate. QAL is formally recognised as a ‘Great Place to Work – Certified’ organisation – currently the only airport operator in Australia with this certification. QAL is dedicated to a target of net zero Scope 1 and Scope 2 emissions by 2030. With strong passenger numbers, terminal upgrades underway - there has never been a better time to join QAL.

What you’ll contribute to:

The Business Technology Manager, reporting to the General Manager Technology, provides vertical coverage and is accountable for the entire life cycle of Technology – the Plan/Build/Run for their assigned business area. The role joins a dedicated, motivated team that provides insight back into QAL Technology and helps deliver the department’s strategic vision.

Toni, who joined the Company as a Technology Project Manager in 2021, shares her experience working at QAL.

“I joined the Technology team at QAL primarily because of the similarities in beliefs and values that I share with the Company. QAL’s focus on improvement and innovation is something that I naturally gravitated towards when I came across the opportunity.  As a busy working Mother, QALs support of flexible working allows me to negotiate a less rigid working arrangement. This greatly improves my work-life balance and allows me to be there for my son when it matters. My General Manager has been supportive and focused on my personal development, giving me the opportunity to learn and build on the skills and knowledge I have so that I can keep pushing the boundaries of what I can achieve.

I feel valued and a core part of the team. They would probably say I contribute bad jokes but on a serious note, having worked all over the world, I have a vast repository of solutions and experience to draw on when faced with challenge. There are opportunities to grow and progress within the company. It’s important to me to be part of a positive culture where contributions are appreciated. While QAL is fast paced, the atmosphere is relaxed, and people are friendly.”

How will you make an impact?

You will manage demand, lead strategy and roadmap, lead enterprise architecture, will be the escalation point, be accountable for the TCO of your portfolio, deliver cost targets, be accountable for projects, drive optimisation/efficiencies, own the relationship with stakeholders and provide support and insight to the business strategies, working seamlessly with Technology SME functions.

The successful candidate will have experience in IT teams, and people leadership, with a particular emphasis on operational and critical technology management.

Relevant transport industry experience is advantageous – transport, critical infrastructure.

Key deliverables/responsibilities include but are not limited to:

  • The development and management of strategies to align technology plans with business objectives and the development of plans and roadmaps to execute. Ensure that the strategy delivers outcomes that deliver business value.
  • Develop and maintain strategic relationships with all technology partners to drive the best outcomes for QAL.
  • The optimisation of performance of people, including determination of capabilities, integration into teams, allocation of tasks, direction, support, guidance, motivation, and management of performance.
  • Accountable for the cost and revenue outcomes of their portfolio. Tasked with delivering optimised cost for solutions and ensuring that budgets are met.
  • Oversight across all technology disciplines to ensure business outcomes are delivered.

What we offer you?

This is an opportunity to be part of a progressive organisation with a great culture and assist in the transformation and growth of the business. Flexible working options are available for all employees. At QAL, we uphold the philosophy that the smooth integration of life and work benefits all. We call it ‘Living Well’.

QAL supports an inclusive approach and values diversity within the workplace. We aim to provide opportunities that allow individuals to reach their full potential regardless of their background, gender, age, work status, religious or cultural identity. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

The successful candidate will be required to adhere to QAL’s Drug and Alcohol Management Plan (DAMP, which includes pre-employment Drug and Alcohol Testing and have the ability to obtain an Aviation Security Identification Card (ASIC).

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