Business Demand Manager 

• Permanent full time  
• Hybrid work arrangement – based in our office at Macquarie University and work from home 

It matters more at Hearing Australia 

Hearing Australia is a trusted leader in our ?eld. Working across the country, we exist to support and empower people through hearing health when and where they need it. 

Your opportunity 

As a Business Demand Manager, you have an amazing opportunity to help us grow our impact and deepen our connection with the communities we serve. If you truly want to empower people to live great lives, and develop valuable and extensive knowledge, skills and experience, this is the place for you. Here’s how you’ll do it: 

• You’ll be responsible for the ongoing relationships between Line of Business areas and the IT function to ensure that there is effective demand and resource management 
• You’ll consult with business unit’s and review IT usage, services, technology and department specific projects to identify, forecast and develop IT needs. 
• You’ll manage relationships and maintain open communications with IT, business units during negotiations and evaluations to identify potential issues and risks 
• You’ll lead and align Product Owners and Business Analysts on top priorities of work and follow IT Project Management Office delivery process and major/strategic projects  
• Actively mentor, coach, train and supervise staff to promote compliance and engagement.  
• Work with the Head of Business Delivery to Serve as liaisons with the IT department and all other departments and management in Hearing Australia to identify, forecast and address IT needs 

What you’ll bring 

• Degree in Information Technology, Computer Science, Business Administration, Project Management or related field of study 
• 5+ years experience in Information Technology including project management and business analysis 
• 3+ years of management experience  
• Experience managing a remote team is desirable 
• Experience with using SQL searches and analysis 
• PMBOK or equivalent certification and study history 
• Agile Certification (Scrum or SAFe) 

What matters most? Your drive to help anyone and everyone who needs us. And you’ll see your role as a real responsibility and an incredible opportunity to make an impact on lives across the country. 

Why Hearing Australia? 

There’s so much to love about a role with us. But our people say there’s three things that set us and their careers apart. They’re about: 

• How we do what we do: Our vision is to deliver the best hearing solutions for anyone, any time, anywhere. At Hearing Australia, you’ll know you’re making a contribution that really means something 
• Who we work with: Here, you’ll support and empower clients of all backgrounds. That’s what drives our teams and what makes them so special 
• Where we’re going next: As our industry evolves, we’re committed to learning and improving what we do and how we do it, and building an organisation where everyone can thrive 

What does that mean for you? 

As a Business Demand Manager, you’ll know that every day, your work is helping children and adults who need us. Just ask Sandeep, one of our IT professionals about why they choose to work with us: 

“The work we do in helping people hear sound again and for the very first time is quite inspirational. Everything we do here is purpose-driven.” 

You’ll also enjoy a range of bene?ts, including: 

• 15.4% Superannuation  
• Flexible work arrangement opportunities to support work, personal and family commitments 
• Attractive employee benefits (salary sacrifice superannuation, HCF private health cover discount, well-being programs, salary packaging, discounts across an exciting range of retailers) 
• Paid parental leave 

Let’s create the gold standard of hearing care

We will require the successful candidate to be willing to have a Police Check conducted (we pay) and must have rights to work in Australia.

Hearing Australia is an Equal Opportunity Employer and embraces diversity, equity and inclusion. One of our core values is to build a diverse and inclusive culture from within.

We encourage Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual to apply.

We are committed to facilitating a barrier free recruitment process and work environment. 
If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.