IT Support Officer - [Archived Advertisement]

IT Support Officer

About Thomas Foods International

Family owned since 1988, Thomas Foods International (TFI) is one of Australia's largest food businesses. With teams across Australia, the US, Canada, China, Japan and Europe, the Thomas Foods brands and business partnerships grow, supply, and distribute premium meat and seafood all over the world. TFI is an organisation that truly embodies its values-driven philosophy and positive working culture. Now is the perfect time to join this innovative, growing global business. 

Our mission is to feed families globally, through premium quality products, exceptional service and sustainable practices.

About the Role

Located at our Lobethal processing facility and reporting directly to the CIO, the IT Support Officer will work closely with the site Maintenance Manager and be the primary contact for our Lobethal users.

Technical services are vital within this industry with many different processes and pieces of technology used, the successful candidate will ensure that everything runs smoothly and on time. This is where technical services are key.

• Permanent, Full Time Position
• Attractive Salary
• Hands on position

To be successful for this role, applicants must have the following:

• Experience working in a site-base IT Technical role
• Complex manufacturing environment (PLC based experience)
• Good knowledge of computer hardware and peripheral devices
• Sound knowledge of Windows Active Directory
• Working Knowledge of a range of diagnostic utilities
• Ability to build great relationships with key stakeholders (your customers) and a desire to contribute to the Team's overall success
• A keen eye for detail and passion to succeed

Tasks include, but are not limited to:

• Liaise with Maintenance Technicians to assist in plant hardware fault resolution and repair
• Supply general IT hardware and software support to the computer users of Lobethal facility
• Maintain IT hardware and equipment, in conjunction with the Maintenance team
• Participate in the Helpdesk on-call roster to ensure continued IT support for critical incidences, outside normal working hours 
• Actively monitor the TFI production environment, recording and escalating issues to the relevant support person, within the IT and Maintenance teams

If this sounds like the job opportunity for you please apply now! 

Contact Erin Greed on erin.greed@thomasfoods.com | 0476 288 592