Complaints rise in tech surge
NSW’s privacy push has come with an increase in complaints about digital services.
Requests to the state’s Information and Privacy Commission (IPC) have seen a 171 per cent rise since the government's digital push began in recent years.
“The IPC’s work volumes have increased significantly in response to the NSW government’s digital government strategy released in early 2017,” the commission says.
“Between 2015-16 and 2019-20 requests to the IPC for advice have increased by 171 per cent.
“As the range of services available via digital platforms expands, so too do the threats and risks to the security of these services and the data holdings of the government.”
The state has plans to increase the use of artificial intelligence and automated decision-making in its services, suggesting the rate of complaints will keep rising too.