First listed on: 20 April 2019

Head of Digital Experience 

Work is a whole lot better when you love what you do, we know that. That’s why we make sure that the loves and interests of our people match their responsibilities. We take what they love, and we let them live it.

So, do you want to be part of a team who loves coming to work each day? A team that makes Myer a great place to shop, and an even greater place to work?

The Myer Digital Experience team is responsible for delivering a fantastic customer experience through one of Australia’s largest online stores.

Step into the online world of Myer for 12 months as the Head of Digital Experience. Reporting into the General Manager, Omni Channel you’ll have full accountability for owning and implementing Myer’s digital experience strategy, vision and roadmap. This includes leading the transformation of the website, app, and in store digital and more. The role also leads digital design and product photography.

About the role:

  • Full accountability for generating, owning and implementing Myer’s digital experience vision and roadmap
  • Ownership of digital design, photography, product, UX, research and end to end experience across all channels, physical and digital.
  • Engender quality CX principles and practices throughout Myer
  • Inspire and influence all (including board level) Myer personnel to focus on quality customer outcomes
  • Responsible for driving change and improvements across digital channels to deliver increased awareness, engagement and conversion
  • Responsible for inspiring, leading and managing internal and external teams to deliver outcomes above

About you:

  • Senior level Management experience in a deadline-driven environment
  • Experience in agile product and user centric environments
  • Strong leadership and collaboration skills
  • Depth of experience in delivering change and innovation in ecommerce, CX, UX and product
  • Mature appreciation of the balance between creativity, customer and commerce
  • Extensive experience in a similar role preferably in within ecommerce in the retail / lifestyle / fashion sector

Benefits to you:

  • Career development and progression opportunities
  • A great range of discounts and Myer team member exclusive offers
  • Access to volunteer, parental and lifestyle leave
  • Service Recognition, Inspirational People Awards, and more!

More than just a shopping destination, don’t miss this opportunity to explore the great career path at Myer.


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