James Cook University is committed to creating a brighter future for life in the tropics world-wide through graduates and discoveries that make a difference. We now have an exciting opportunity for an IT Service Development Officer to contribute to our commitment. A continuing position, it is based at our picturesque campus in Townsville. 

What you can accomplish in this role

As a valued member of the team, you will develop and maintain staff and student managed operating environment (MOE), Desktop/mobile management software in line with systems development life cycle (SDLC) best practice. 

Ensuring the integrity of staff and student computing environments, you will develop and deploy patch management and virus protection services whilst providing an efficient and effective Service Management tool through the innovative use of functionalities available.

What you can bring to this role

Your customer focus and agility will see you resolving service requests and incidents within prescribed service levels and deliver project tasks in line with milestones. As a proven problem solver, your analytical skills and high level computer literacy in Microsoft, Apple and Linux Operating Systems, Microsoft Office Suite, Desktop Management Software, Java, Web Browser technology and database applications will be well utilised in this challenging yet rewarding role.

Why is JCU the right career move for you?

Consistently ranked in the top 2% of universities worldwide, JCU is one of the world’s leading institutions focussing on the tropics and offers a culturally diverse working environment with opportunities for professional and personal growth.  JCU prides itself on being dedicated to teaching, learning and research that is not only of high quality, but also delivers practical benefits to the peoples and industries of the region.

We support our people through the provision of:

• generous superannuation scheme with 17% employer contributions
• ongoing professional and career development
• five weeks’ annual recreation leave
• attractive options for salary packaging
• well-equipped, modern facilities including on-campus shopping, gym, pool and childcare
• balance of work and life so you can enjoy a relaxed lifestyle that supports a diverse range of leisure and sporting interests

If you are an established public health academic looking to make a valuable contribution to the success of JCU, please apply at https://www.jcu.edu.au/careers-at-jcu/vacancies

Vacancy Number: 16371

Applications close: 22 May 2018